PennyMac Mortgage Review 2022 - HSH (2024)

Customer Experience

PennyMac is a California-based mortgage lender established in 2010 and of the largest mortgage lenders in the U.S. They service a large number of the loans they originate rather than selling them.

PennyMac provides their rates for both Refinance and New Home Purchase products on their site so you can compare them to other lenders. If you want a quote more specifically tailored for you, they offer a custom rate tool that asks you to provide some additional information about your needs. Rates will vary among customers based on several factors such as credit history, type of mortgage, and home location.

PennyMac offers an online platform for much of their application process, though many consumers opt to utilize their call center to speak to one of their licensed Loan Officers. They also allow you to schedule a time for one of their representatives to call you. They state that their standard loan origination fee is $1,100, which is a little higher than some other lenders out there, but they also waive their lender fee on new home purchase mortgages. They provide a number of articles to help customers understand the mortgage process and the products available to them.

PennyMac Loan Types

PennyMac offers a wide range of loan products to finance the purchase or refinance of a primary residence, an investment property, or a secondary/vacation home. The online mortgage lender issues conventional, jumbo, FHA, VA, and investment purchase loans with fixed and adjustable mortgage rates.

In addition to conventional refinances, PennyMac also offers FHA streamline refinances, VA Interest Rate Reduction Refinance Loans (IRRRL), USDA Streamline Assist loans, and cash-out refinances for borrowers looking to refinance.

While the lender has a good selection of loan options, they don't issue home equity lines of credit (HELOCs). Here is a breakdown of PennyMac’s purchase and refinance loans:

Purchase Loans

Conventional loans

You can get a 15-year, 20-year, or 30-year fixed-rate home loan from PennyMac that conforms to Fannie Mae and Fred Mac's guidelines. The lender also offers adjustable-rate mortgages (ARMs) with fixed-rate periods of five, seven, or ten years before the rate adjusts every six months.PennyMac’s ARMs have initial, subsequent, lifetime and payment adjustment caps to limit how much your adjustable mortgage rate will fluctuate. To qualify for a conventional loan, you’ll need the following:

  • A minimum initial down payment of 5%. However, you’ll need a 20% initial down payment to skip private mortgage insurance premiums.

  • A minimum credit score of 620

  • A debt-to-income (DTI) ratio of 45% or less

Federal Housing Administration (FHA) Loans

Backed by the Federal Housing Administration, FHA loans require little down payment, making them a popular choice among first-time homebuyers. However, they require mortgage insurance premiums in the form of an upfront fee and monthly payments.

According to PennyMac, FHA loans require one-time upfront mortgage insurance premium of 1.75% of the loan amount. You can roll this amount into your loan to reduce your out-of-pocket costs at closing. Here are the requirements to qualify for PennyMac’s 20-year and 30-year fixed-rate FHA loans:

  • An initial down payment of 3.5%

  • A minimum credit score of 640

  • A max debt-to-income ratio of 50%

Veterans Affairs Loans

The VA mortgage program allows active duty service members and veterans to purchase a home with no down payment, no mortgage insurance premiums, and lower interest rates. However, you may be required to pay a one-off VA funding fee that helps sustain the VA loan program. PennyMac offers 20- and 30-year VA fixed-rate mortgages with the following requirements:

  • A minimum FICO score of 640

  • A certificate of eligibility

  • A funding fee of between 1.25%--3.3% of the loan amount at closing. This fee can also be rolled into your loan

Jumbo Loans

PennyMac’s Jumbo loan allows you to borrow above conforming limits up to $3 million. The lender offers a 30-year fixed-rate jumbo mortgage loan with the following requirements:

Investment Property Loans

If you’re looking to earn passive income through a single-family home, condo, townhome, or multi-family property, check out PennyMac’s investment loans. The loans come with a reduced origination fee, in-house servicing, and lower rates. While PennyMac doesn’t specify the exact credit score requirement, it requires that your credit score falls into a “good or an excellent score range.” Here are other requirements:

  • Besides closing costs, you need a minimum of six months of cash reserves

  • An down payment of at least 15% for a single-family home and 25% for a 2–4 unit property.

  • A debt-to-income ratio of 50% or less

  • Proof of a stable income

Refinance Loans

Conventional Refinance Loans

With PennyMac’s conventional refinance loans, you could lower your interest rate, extend your loan term, or switch from an adjustable rate to a fixed rate. All you need is a loan-to-value (LTV) ratio of 80%. You could also tap into your home equity to get cash for any purpose, including financing home improvements or paying off other high-interest loans.

FHA Refinance Loans

PennyMac offers a number of options to FHA borrowers looking to refinance. The first option is the FHA to conventional refinance, which allows you to eliminate mortgage insurance as long as your LTV is 80% or less. PennyMac also provides a streamlined FHA refinance, which can help reduce your payments with less documentation and no appraisal. You can also take out an FHA cash-out refinance to fund school tuition or any other purpose.

VA Refinance Loans

You can refinance your current VA loan with PennyMac’s interest rate reduction refinance loan (IRRRL) to get a lower interest rate or shift from an adjustable to a fixed-rate mortgage. With the VA cash-out refinance, you can access up to 90% of your home value.

Jumbo Refinance Loan

With PennyMac's Jumbo refinance loan, homeowners with nonconforming loans can reduce their interest rates and save on their mortgage payments. To qualify for a Jumbo refinance of up to $3 million, you need an LTV of 89.99% and 12 months' worth of cash reserves. The cash-out refinance option allows you to draw up to $500,000 from your home equity.

USDA Streamline Assist

Borrowers with an existing United States Department of Agriculture (USDA) backed loan can refinance with PennyMac’s USDA Streamline Assist loan for lower home loan interest rates.The USDA Streamline Assist refinance loan offers reduced fees. Additionally, the loan has a simpler and more streamlined application process than the standard USDA refinance as no appraisal or inspection is required. However, you’ll need 12 months of timely payments on your existing USDA loan and the new loan must produce minimum monthly savings of $50 ($600 annually) to qualify.

PennyMac Rates and Fees

PennyMac is transparent about its rates, making it easy for borrowers to compare mortgage rates without providing personal information. You can view current rates for all its loan products by clicking on the rates button at the top left of its website. Rates fluctuate at least daily and are based on the assumption that you have an excellent credit score, a 20% down payment, and are paying discount points to lower the rate.

Your actual interest rate will vary based on your financial situation. To get a customized rate quote tailored to your location, the price of the property, amount of your down payment and credit score, click on “get instant quote” at the top right of PennyMac’s website.

PennyMac recently launched a “lock and shop” product that allows you to lock your rate for up to 90 days as you find your new home. If interest rates decline, the product lets you float down your rate just once. You can also extend your lock-in period but at a fee.

PennyMac charges an origination fee of $1,100, which is waived periodically during special promotions. Depending on your loan product and state, you may also incur an appraisal fee of between $350–$1200.

Other closing costs may include title fees, credit report fees, recording fees, escrow costs and optional discount points. Get preapproved or apply for a mortgage to determine how much cash you'll need at closing, including third-party and lenders' fees.

PennyMac Loan Application Process

To get a pre-approval or start your loan application process with PennyMac, you can either call and speak to a loan officer, leave your contact information for a loan officer to reach out to you, or create an online account through their website.

To create an account online, head to their website and click “apply now” to get to the lender's mortgage access center (m.a.c.)---a user-friendly online portal that supports a complete online and streamlined mortgage loan process. Sign up by entering your username and password and confirming your email address.

Once your account is ready, log in and select what you need (purchase or refinance loan). At this stage, you can choose whether you want a loan application or a pre-approval. Fill out all the required personal and financial information and follow the steps until your application is complete.

With PennyMac’s mortgage access center, you can directly upload your W-2s and import bank statements, making verifying your income and asset information easy. All you need is your social security number, bank account, and employer information.

Documents can also be uploaded by dragging and dropping from your device or even by taking photos and uploading them. The system further allows you to monitor the status of your application and e-sign documents and disclosures to close on your loan.

PennyMac Mortgage Review 2022 - HSH (2024)

FAQs

Is Pennymac reputable? ›

Pennymac receives a score of 592 out of 1,000 in J.D. Power's 2023 U.S. Mortgage Servicer Satisfaction Study. The industry average for servicing is 601. (A mortgage servicer handles loan payments.) Pennymac receives a customer rating of 4.37 out of 5 on Zillow, as of the date of publication.

Where does Pennymac rank? ›

Pennymac is the second-largest FHA lender by loan volume in the nation — and is rated by Yahoo Finance as the best overall FHA lender. It's also on our list of the best VA loan lenders, and you'll find Pennymac in our review of the best lenders for first-time homebuyers.

What FICO score does Pennymac use? ›

Currently, Pennymac requires a minimum 620 FICO Score on all government loan programs.

Is Pennymac a government backed loan? ›

The company's mortgage production focuses on the origination of first lien and government-backed or guaranteed mortgage loans through three methods: Correspondent Lending. PennyMac acquires newly originated loans from small banks and independent originators.

What is the Pennymac controversy? ›

PennyMac Financial Services has paid $158.4 million to Black Knight Servicing Technologies, concluding a five-year legal battle over allegations of trade secret theft involving two of the biggest companies in the housing industry.

Which lender is best for a home mortgage? ›

  • Guaranteed Rate. : Best mortgage lender.
  • Pennymac. : Best for FHA loans.
  • Bank of America. : Best for national bank mortgages.
  • Alliant Credit Union. : Best for credit union home loans.
  • Wells Fargo. : Best for conventional loans.
  • Veterans United Home Loans. : Best for VA loans.
  • BMO Bank. : Best for specialty loan programs.
  • PNC Bank.

Who is the #1 mortgage lender in America? ›

1. Rocket Mortgage. Rocket Mortgage -- formally Quicken Loans -- has been the largest mortgage lender by number of originations for years.

Who is PennyMac owned by? ›

PennyMac was founded in 2008 with initial investments from BlackRock, HC Partners and the Company's founding management. Currently, approximately 20% of PFSI is owned by HC Partners, and 21% is owned by PFSI's executive officers and directors.

Who is the biggest mortgage servicer in us? ›

Wells Fargo Bank and PNC Real Estate / Midland Loan Services were the two largest commercial real estate mortgage loan servicing firms in the U.S. in 2023. Each of the two companies serviced close to 700 billion U.S. dollars of loans secured by commercial or multifamily properties in that year.

Is PennyMac easy to get approved for? ›

PennyMac doesn't share the exact minimum requirements it uses to approve or deny your application. However, based on nationwide data from 2022, we can say that PennyMac approved customers who — on average — had a 74% loan-to-value (LTV) ratio or better. Most had a debt-to-income (DTI) ratio under 40%.

What is an acceptable FICO score for a mortgage? ›

Credit score and mortgages

If lenders review all the information and determine that you are likely to make your mortgage payments in full and on time, you may be able to get better loan terms. The minimum credit score needed for most mortgages is typically around 620.

Is PennyMac an FHA loan? ›

As a leading mortgage lender in FHA Streamline Refinancing loans, Pennymac's loan officers have earned a reputation for focusing on the unique needs of every homebuyer they work with.

Is Pennymac trustworthy? ›

The Consumer Financial Protection Bureau received 350 mortgage-related complaints about Pennymac in 2021, primarily related to trouble during the payment process, applying for a mortgage or refinance, or struggling to pay a mortgage.

What bank is Pennymac? ›

PennyMac Financial Services, Inc. (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

Can you skip a payment with Pennymac? ›

Mortgage Relief

It's called a short-term forbearance—a plan that provides temporary relief by allowing you to pay reduced, or even no, payments for a brief time, depending on your individual situation, along with protection from late fees and negative credit reporting. Getting set up with a forbearance plan is easy.

How do I know if my mortgage lender is legitimate? ›

For example, you can check the lender's credentials, their reputation with the Better Business Bureau, and consumer reviews. You can also speak to a HUD-certified loan counselor if you have doubts about a particular lender.

What type of loan is PennyMac? ›

Pennymac offers a variety of conventional loan options to help borrowers purchase their dream home. Borrowers with enough funds for a 20% down payment can avoid mortgage insurance immediately while others can have it removed with an appraisal after reaching an 80% Loan-to-Value (LTV).

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